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    Refund & Returns

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    Introduction

    At Peptide Serums, customer satisfaction is important to us. We take great care in preparing and shipping our products to ensure they arrive in excellent condition. Please review our Refund & Returns Policy before making a purchase.

    1. Return Eligibility

    Due to the hygienic nature of skincare products, we only accept returns under the following circumstances:

    • The item was received damaged or defective.
    • The wrong product was shipped.
    • The product arrived with significant shipping damage.

    To be eligible for a return, you must contact us within 14 days of receiving your order.

    Products must be:

    • Unused and unopened.
    • In their original packaging.
    • Accompanied by proof of purchase or order confirmation.

    2. Non-Returnable Items

    For health and safety reasons, we cannot accept returns or exchanges for:

    • Opened or used skincare products.
    • Products damaged through misuse or improper storage.
    • Gift cards or promotional items.
    • Clearance or final sale items (if applicable).

    3. Damaged or Incorrect Orders

    If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

    • Your order number.
    • A description of the issue.
    • Clear photographs of the product and packaging.

    Once we review your request, we will determine whether a replacement or refund is appropriate.

    4. Refund Process

    Approved refunds will be issued to the original payment method used during the purchase.

    Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

    Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

    5. Exchanges

    We currently replace items only if they are defective, damaged, or if you received the wrong product.

    If you require an exchange, please contact our customer support team with your order details.

    6. Return Shipping

    If a return is approved, we will provide instructions for returning the item.

    Customers may be responsible for return shipping costs unless the return is due to:

    • Our shipping error.
    • A defective product.
    • Damage during transit.

    We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

    7. Order Cancellations

    Orders may be canceled only if they have not yet been processed or shipped.

    Once an order has entered the fulfillment process, it can no longer be canceled. You may still be eligible for a return under the conditions outlined in this policy.

    8. Allergic Reactions and Product Suitability

    Our products are formulated with carefully selected ingredients; however, individual skin sensitivities may vary.

    We recommend performing a patch test before full application. Refunds or returns cannot be provided for adverse reactions resulting from known allergies, improper use, or failure to review the ingredient list.

    If irritation occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

    9. Lost or Delayed Shipments

    If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

    10. Contact Us

    If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:

    Peptide Serums

    Website: https://buypeptideserums.com/

    Email: contact@buypeptideserums.com